If you are unhappy for any reason and wish to return or exchange your Kamso purchase please first contact us via email at : hello@kamso.co.uk
Exchange
Kamso can only issue an exchange of items dependant on availability of stock. Please email us with your:
- Order Number
- Item purchased that you would like to exchange.
- Reason for exchange.
- Item and size of the product desired.
We will endeavour to fulfil this request. If the item desired is not available we will issue you a credit note/ full refund once our item has been returned to us.
Return
Kamso will issue a full refund of goods after purchase within 14 days of the customer receiving the item. The item/s returned MUST remain unworn, unwashed in the condition that they were received with original packaging and labels. We reserve the right to deny returns if the merchandise does not meet our return policy criteria.
We will issue a refund of the order RRP, once we receive your returned items with Kamso returns paperwork. Postage costs are not refunded.
Kamso is not responsible for any missing return packages. All items are returned at your own risk and expense so we recommend the use of tracked or recorded postal services.
Flawed or Damaged Items
We pride ourselves on great quality and inspect all goods before they are sent out to customers. In the unlikely event that a damaged or flawed item is received please contact us directly. We will advise you on the next steps. This may be to return the item where we issue a replacement if available or full refund which includes any postage costs incurred.
Please note that our clothing is handcrafted, each item is unique and there may be small imperfections.